How are the scores on the individual aspects of my hotel calculated?

After guests stay with you, the booking sites they used to make a reservation will send them a survey to rate various aspects at your property, ranging from cleanliness to value for money.

trivago collects those individual ratings from across the Internet and uses an algorithm to calculate an average 10-point score for each aspect. This approach enables us to remain impartial and provide a fair comparison for travellers and hotels alike.

We recommend that you use the results on your Ratings page to your advantage: promote what you excel in, and improve what needs a bit more attention to get ahead.

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