Sometimes when a traveler is redirected from trivago to your website via Rate Connect, the Internet session becomes timed out after a prolonged period of inactivity. Unfortunately, if the user attempts to continue by refreshing their browser, our ability to track and record a booking is lost.
Therefore, we recommend that you compare bookings recorded by your connectivity provider and adjust the number of bookings displayed on your trivago Hotel Manager dashboard accordingly.
Click here to learn more under "How is revenue per channel calculated?".